FAQ

You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.

There is no limit to the number of products you can add and manage in your account. You do not need to actively check all products added to your account, but adding them will make them available for faster deployment in the future. You can view and manage all products added to your account in the Brand Management section. 

We know you’re busy growing your business so we want to make sure onboarding isn’t a pain! To begin, we will ask for some basic information about your business, a default payment method, stores you’re interested in seeing, and the products you care most about checking. Once we have your basic information, the Eileen team will set up your account and work with you to build out your first store check campaign.

Adding a team member is quick and easy! To begin, you must be listed in your Eileen Enterprise account as an admin. Navigate to the Team Members section found in your left navigation menu. In the lower right corner of your Team Members page, you’ll find a “+” icon. Tap the icon to open the invite portal. Next, enter the email address of your invitee, select which workspace(s) you’d like to share access to, and then choose the access level for the new team member. Once that is complete, simply hit send and they will be emailed an invite link with a request to accept and join your workspace!

As an early user on the Eileen platform, you will have the ability to add up to 10 team members to each brand workspace for no additional cost. If you need to increase your team size, we offer additional seats and tiers to support organizations of every size. Contact us for more information on pricing!

Whether you have one brand or one hundred, Eileen is built to support your needs. Each brand will have its own workspace that you can quickly navigate between from your side menu bar. We can support portfolio companies, distributors, brokers, and individual brands with no problem at all!

Absolutely, using our multi-brand platform, you can establish, view, and manage every brand in your portfolio.

Signing up to the Eileen platform is free! We want you to maximize every second you spend on our platform, so the sooner you become familiar the sooner you can begin deploying insight requests to our shopper network. We offer extended free trials, discounted store checks, and the opportunity to expand platform access and features with increased account tiers.

As of now, our enterprise portal is only available on desktop. We’re working to create an amazing mobile interface, but we won’t make it available until is ready to make your life better.

We do not yet have an enterprise application but it’s in the works!

Yes, you can purchase bulk store credits and distribute across all of the brands in your portfolio.

You sure can, and this is one of the most valuable solutions Eileen offers. If you have trouble stores, vacant markets, or simply want to maintain a steady stream of insights without having to make recurring selections, you can leverage our automated check system. Simply select the banners, stores, or geographies, frequency of checks, the type of audit, and ensure you have a payment method stored on file. We’ll take care of the rest!

We’re still in beta and adding new features daily. Every once and a while, some of the new features will encounter issues. If you run into any problem in the platform, please send us a note through the Beta Feedback form, linked from the side menu. We’ll address issues quickly and be sure to improve your team’s experience.

If you select stores in our most active markets, you can expect insights to arrive within 1-7 days. If you request stores and regions new to our platform, we aim to deliver the majority of the results 14-21 days, with response times improving daily.

Brands with expanding distribution, face significant challenges in overseeing their product presence across vast networks of retail locations. Traditional solutions, often data-heavy and costly, fall short in providing actionable insights and efficient management. Eileen is designed to bridge this gap, offering a scalable solution that leverages existing resources within retail locations.

We love hearing new ways we can add value to your experience and use of Eileen. To submit new feature ideas or to inform us of any issues you encounter in the web app, please use the “Beta Feedback” form available through your side navigation menu.

We do offer the ability to see more than just your products on the shelf! You can explore competitive sets, displays, and more through a variety of audit products offered in your enterprise account.

We haven’t yet begun offering direct API integration of Eileen into other platforms, but we are ready and willing to work with your team to make data integration as seamless as possible. We plan on offering the most common integrations as turnkey products as we determine the most heavily used systems.

The fastest way to determine which stores have active requests on your behalf is to navigate to your Brand Management page on the side menu. Once in the Brand Management section of our web app, you’ll see a tab for “Stores”. Click on the Stores table and all stores, both active and inactive, will appear. The stores with active insight requests have an illuminated green icon to the right of the store details. 

This is quite common for Eileen users and we’ve built the platform to support portfolio companies, multi-brand companies, brokers, distributors, and retailers. You can provide access to one, some, or all of your brands based on who you’d like interacting with which brands. You are also able to vary the user’s permissions at the brand level to allow for greater control.

No, we work to ensure the data provided to you is accurate and validated. If we receive information that isn’t usable or appears incorrect, we will reject the submission. You will only be charged when a submission is approved and displayed in your web app environment.

Absolutely, one of the greatest benefits offered by Eileen is that our shoppers have the flexibility to visit stores of all sizes and channels. If you’d like to add more stores to your distribution list, you can simply upload the details in your Brand Management portal.

We check all areas of a store available and accessible to everyday shoppers.

We check stores of all types. Our primary coverage is currently in grocery stores, bottleshops, and mass retailers. However, we have the ability to deploy shoppers into any store type.

You sure can! Eileen is built for action, and we know that action can only occur if the right people have access to the problems. Eileen has multiple features that allow you and your team to create specific action requests, sharable both singularly and collectively, with an option for recipients to acknowledge and confirm that the problems have been resolved.

Of course, we hope you find multiple uses for the data and imagery we provide your team. We are going to soon be offering a gallery section in your web app where you can access and quickly share/download photos of your brand from the store floor.

To claim an active reward, you must first be within 100 feet of the store displaying the reward. Rewards are then claimed by clicking a brand tile from a store page. This action claims the reward, and will take you to an intake screen to enter a few pieces of information for the brand including a photo of the brand’s products on a shelf.

Absolutely not! Eileen is designed to let you shop and claim rewards independently. This is not a coupon or discount, but a way to earn real money while you’re in a store.

Of course! As long as location services are enabled, Eileen can be used as much as you like.

Your location allows us to show you stores that are near you. It also allows us to make sure you’re in the right store for a reward being claimed.

You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.

We’re working on it! Please sign up for notifications and we’ll contact you as soon as we’re covering stores near you.

Yes, there is a 30 minute time limit. This ensures that all of our shoppers have the opportunity to earn money while shopping.

Unfortunately this happens for brands and is a big reason why we started Eileen. As long as you provide a photograph of the shelf with the brand’s products, and any additional information requested, then your submission does the trick!

This often happens when products are displayed at the front of the store for big events, or on the end of aisles for promotion. However, we ask that you find these products in their normal location on the shelf first and report that location. If you’re only able to find the product in temporary display locations, please photograph them in that location.

Absolutely! Just because the store is out of stock, doesn’t mean you don’t have the opportunity to earn money. This is actually one of the most helpful pieces of information you can provide.

Some of us are perpetual fixers, but in this case you should NOT try to fix the shelf yourself. However, feel free to put that errant grocery cart in the parking lot in its corral when you leave!

If you think you know where that brand’s products should be, take a photo of that empty shelf or display. When you’re asked to provide the number of each product, select the “No stock” button.

We work with Stripe to facilitate payments between Eileen and you. As long as you have a bank account, we can securely connect your bank in order to transfer funds to you

No. We ask that you use our built-in camera in the app to ensure that the photos you’re submitting are taken at the time you’re in front of the shelf.

You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.